Vitalkne

Privacy Policy

Last updated

This Privacy Policy explains how Vitalkne (referred to in this document as “we”, “our”, or “the studio”) collects, stores, uses and shares personal information when you interact with our website at vitalkne.world or with our small team based at 1/210 Toorak Rd, South Yarra VIC 3141, Australia. By using our website you agree to the practices described below. If you do not agree, please discontinue your use of the website.

1. Who we are

We are a small movement studio offering short, ten-minute daily movement programs. Our administrative office and physical studio are located in South Yarra, Victoria, Australia. The contact responsible for privacy matters can be reached by post at the studio address or by writing to the mailbox identified on our Contact page.

2. Information we collect

We collect only the information we genuinely need to respond to enquiries, deliver our programs and operate the website safely.

  • Contact form data: your name, your email address, the message you write and your consent confirmation.
  • Technical data: non-identifying server log entries such as approximate region, browser type and the pages you viewed.
  • Cookie preferences: a small local storage flag that records whether you have already dismissed the privacy notice.

We do not collect payment card details on this website. We do not request sensitive information such as government identifiers, financial account numbers or family details.

3. How we use your information

  • To answer your enquiry and follow up if you have asked us to.
  • To send you the optional fortnightly journal, only if you have specifically requested it.
  • To keep the website online, secure and reasonably free of abuse.
  • To comply with our obligations under Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

4. Legal basis for processing

Where applicable, we rely on your consent (provided through the checkbox on the contact form) and on our legitimate interests in maintaining a safe, functional website. You may withdraw consent at any time by writing to us using the details on the Contact page.

5. Sharing your information

We do not sell, rent or trade your personal information. We may share limited information with the following categories of service providers, only as needed and under written agreements that require confidentiality and security: hosting infrastructure, email delivery, and accounting services. Where these providers are located outside Australia, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles.

6. Retention

Contact enquiries are retained for up to twenty-four months and then deleted unless a longer period is required to manage an ongoing relationship or to meet a legal obligation. Server logs are typically retained for ninety days and then rotated.

7. Your rights

  • Request a copy of the personal information we hold about you.
  • Ask us to correct information that is inaccurate or out of date.
  • Ask us to delete personal information where there is no overriding reason to keep it.
  • Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have not handled your information appropriately.

8. Security

Our website is served over HTTPS and we use reputable, well-maintained infrastructure providers. While no online service can promise perfect security, we take reasonable, ongoing steps to protect the information you share with us.

9. Children

Our website and programs are designed for general adult audiences. We do not knowingly collect personal information from children under sixteen. If you believe a child has provided information through our website, please contact us so that we can remove it.

10. Third-party links

Our website may include links to third-party services, such as the embedded map on our Contact page. We are not responsible for the privacy practices of those third parties and encourage you to review their policies before sharing personal information with them.

11. Updates to this policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. When we do, we will refresh the “Last updated” date at the top of this page. Material changes will be highlighted on the home page for a reasonable period after they take effect.

12. Contact

For any privacy questions, please use the form on our Contact page, or write to us at 1/210 Toorak Rd, South Yarra VIC 3141, Australia.